![]() You might need a letter from the trader saying you couldn’t sort out the problem - this is called a ‘letter of deadlock’. You can complain to a private sector ombudsman if you have an unresolved complaint about a commercial business that is a member of the ombudsman scheme. Most ombudsman schemes are members of the Ombudsman Association. Some cover the public sector - they mainly look into complaints about government organisations and public services. Some cover the private sector - they handle financial and consumer complaints. You might need to send copies of any paperwork related to your complaint, so it's a good idea to have it ready. Tell the ombudsman if you need extra support making a complaint - for example help filling out forms or making the complaint in a language that isn’t English. How to complain to an ombudsmanĬheck the ombudsman's website to see how to make a complaint - most of them have an online form. Some ombudsman schemes won’t investigate old complaints, so you’ll also need to check their cut off point.Īn ombudsman will not investigate your case if you have already started court action. You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure.Īn ombudsman will also investigate your complaint if the organisation takes too long to resolve your complaint - this is usually 8 weeks, but check with the scheme you’re using. You’re taking legal action and you need the ombudsman’s decision before a court hearing ![]() You’re in a vulnerable situation - for example if you’re sick or disabled The ombudsman might be able to deal with your complaint more quickly in some situations. You should try and resolve your complaint with the organisation before you complain to an ombudsman. Ombudsman schemes are independent, free and impartial – so they don't take sides. An ombudsman is a person who has been appointed to look into complaints about companies and organisations. ![]()
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